Frequently Asked Questions Dale Williams
WHEN ARE WE OPEN?
We are always open online, orders can be placed 24/7.
For store sales we are open: 8:30am – 6:30pm Monday to Friday | 8am – 5pm Saturday | Closed Sunday
WHAT HOURS DO WE DELIVER?
Normal flower delivery hours for melbourne flowers online are between 9am and 6pm, Monday to Saturday.
WHAT IS THE DEADLINE FOR PLACING AN ORDER ONLINE TO GUARANTEE SAME DAY FLOWER DELIVERY?
Need flowers delivered today? For same day delivery, orders must be placed by 1pm (AEST) Monday – Friday and by 10am (AEST) on Saturday to guarantee same day delivery.
WHAT IS THE DELIVERY FEE?
The delivery fee is calculated during the checkout process and is based on the suburb of delivery.
WHAT AREAS DO WE DELIVER TO?
melbourne flowers online delivers all across the Melbourne metropolitan area.
CAN YOU GUARANTEE A SPECIFIC TIME FOR A FLOWER OR GIFT DELIVERY?
melbourne flowers online cannot guarantee a specific delivery time. We will make every attempt to fulfill your request but cannot guarantee it.
All orders to businesses will be delivered by close of business.
WHAT HAPPENS IF THE RECIPIENT IS NOT AT HOME?
If the recipient is not home when the delivery is made the flowers or gift will be left at the recipients front or back door, if requested to do so by the sender; or if our experienced couriers deem it safe to do so.
If the gift cannot be left safely, a calling card will be left on the recipient’s door or in their letterbox asking them to call us to arrange a suitable time for re-delivery.
Additional charges may apply’s.
WHAT HAPPENS IF THE DELIVERY DETAILS SUPPLIED ARE INCORRECT?
melbourne flowers online will attempt to find the correct address.
If the flowers are delivered to the address supplied by the customer and the address is incorrect, then if the flowers are recovered, melbourne flowers online will contact the customer and additional charges may apply for re-delivery.
However, if the flowers are delivered to an incorrect address and are not recovered, melbourne flowers online is unable to accept any responsibility for such loss.
It is the customer’s obligation to supply accurate details at the time of ordering.
WHAT HAPPENS IF I WANT TO MAKE CHANGES TO MY ORDER?
We will make every effort possible to realistically put in place any changes to your order, as long as the order has not yet been dispatched for delivery.
CAN I CHOOSE THE FLOWERS AND COLOURS TO GO INTO MY ARRANGEMENT?
You can request any flowers and colours you wish in the comments section when placing your order. Every effort will be made to for fill your request .We always use this seasons freshest and best available blooms.
Flowers and colours will vary on availability.
WHAT CURRENCY ARE THE PRICES DISPLAYED IN?
All prices are displayed in Australian Dollars ($AUD).